Terms of Service

Last Updated: February 25, 2026

1. Agreement to Terms

By accessing or using the Palora platform ("Service") operated by AethrLabs, LLC ("Company," "we," "us," or "our"), a Delaware limited liability company, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. Description of Service

Palora is an AI-powered STEM study companion that provides explanations, practice quizzes, progress tracking, and exam-board specific content for GCSE, IGCSE, AS, A2 and A Level students. The Service is available at palora.io and platform.palora.io.

Palora is not affiliated with, endorsed by, or sponsored by any exam board (including AQA, Cambridge International, or Edexcel), school, or government education body.

3. Account Registration

To use the Service, you must create an account. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Promptly update any changes to your information
  • Accept responsibility for all activity under your account

You must be at least 16 years old to use the Service.

4. Subscriptions and Payments

Palora offers free and paid subscription plans. Paid subscriptions are billed on a recurring basis (monthly or as specified at checkout) through Stripe.

  • Billing: Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.
  • Cancellation: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused time within a billing period.
  • Price Changes: We may change subscription prices with 30 days notice. Existing subscribers will be notified before any price increase takes effect.
  • Promotional Pricing: Sale prices and promotional offers are time-limited and subject to the terms stated at the time of purchase.

5. Acceptable Use

You agree not to:

  • Share your account with others or allow multiple users to access a single account
  • Copy, distribute, or reproduce study materials, questions, or content from the Service
  • Use automated tools, bots, or scrapers to access or extract content
  • Reverse engineer or attempt to extract source code from the platform
  • Use the Service for any unlawful purpose
  • Interfere with or disrupt the Service or its infrastructure
  • Attempt to gain unauthorised access to other users' accounts

6. Intellectual Property

All content on the Service, including but not limited to lessons, explanations, questions, graphics, and software, is the property of AethrLabs, LLC or its licensors and is protected by copyright and intellectual property laws.

Your subscription grants you a limited, non-exclusive, non-transferable licence to access and use the content for personal, non-commercial study purposes only.

7. AI Study Tools

Palora's AI-powered features use artificial intelligence to provide study assistance and explanations. While we strive for accuracy, AI-generated responses may contain errors. The AI study tools are supplementary and should not be your sole source of exam preparation.

We are not responsible for any errors in AI-generated content or any consequences of relying on AI-generated explanations.

8. No Guarantee of Results

Palora is a study tool designed to help you prepare for your exams. We do not guarantee that you will achieve any specific grade or result. Exam outcomes depend on many factors including individual effort, prior knowledge, and exam conditions.

9. Limitation of Liability

To the maximum extent permitted by law, AethrLabs, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or related to your use of the Service.

Our total liability for any claims arising from or related to these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason at our discretion. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination will survive.

12. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved in the courts of the State of Delaware.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated terms on this page and updating the "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the updated Terms.

14. Contact Us

If you have questions about these Terms, contact us at:

AethrLabs, LLC
131 Continental Dr, Suite 305, Newark, DE 19713
Email: hello@aethrlabs.ai
Phone: (302) 407-0915